CODE 1 SECURITY (AUSTRALIA) - Covert Operations

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Theft by customers, staff, delivery personnel and cleaning personnel happens every day in Australia, running into million of dollars every year.

Code 1 Security's Covert Services helps you make an impact on these losses, with discretion and awareness of safety of the public and staff.

We recognise that retailers wish to create the right shopping environment, and will ensure that effective security enhances the shopping experience, rather than detracts from it.

Code 1 Security Covert Services –

Fully trained covert security officers who are aware of relevant legislation.
Staff who are able to work closely and unobtrusively with the store's management.
A bespoke service that will meet customers' needs, regardless of business.
24 hr. service, with covert officers who can operate across all trading hours.
Regular reports which will suit customers' requirements.

Surveillance and Apprehension

We will provide covert security officers who:

Study examples of customers/staff profiles.
Monitor the behaviour of customers, staff, delivery and janitorial personnel.
Identify and deal accordingly with those identified committing an offence.
Undertake all reporting and representational duties providing a comprehensive service.

Test purchasing to help minimise incidents

The service will test the integrity of systems, processes and the staff operating them.

A covert security officer will monitor:

Adherence to systems, processes and practices.
Customer service standards.
The perception of services from a customer point of view.
Staff collusion with crime.
Staff searches for peace of mind.

Designed to discourage dishonesty, these are carried out by fully trained covert security officers with the help and support of customers.

The covert services officers will provide a bespoke reporting service to demonstrate that a fully effective and efficient service is being provided, according to the needs of the customer.

Code 1 Security (Australia) is committed to reduce crime and losses by the prevention and discouragement of criminal activity. We will also assist in the apprehension and processing of active offenders, which may lead to criminal convictions.

At the same time, we will always be sensitive to the retail environment.